Privacy and Data Protection Policy

I. Who are we?

BorgHive is an intelligent digital communication platform that integrates with WhatsApp, Discord, custom websites, and other digital channels using advanced AI technologies. We are committed to protecting your personal data and processing it responsibly in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

Company details: Borg Design SRL, Str. Ing. Ștefan Hepiteș 16A, Et. P, Sector 5, Bucharest, 050196, Romania.

II. What data do we collect?

Personal data may be collected directly or indirectly when using the BorgHive platform, such as when:

• You create a user account;
• You use an integrated chatbot (WhatsApp, Discord, website, etc.);
• You send text messages, images, audio, or files through the platform;
• You contact us for support or technical assistance.

Types of data collected:

• Identification data: First name, last name, email, phone number, username/platform;
• Communication data: Conversation history, messages, multimedia files;
• Technical data: IP address, browser type, device, OS, integration metadata;
• Billing data: Company info, tax identifiers, address, transactions (for paid plans).

III. Purpose and Legal Basis of Data Processing

We process data for the following purposes:

• Providing BorgHive services (chatbots, integrations, account management);
• Ensuring security and preventing abuse or fraud;
• Billing and subscription administration;
• Improving our services through aggregated or anonymous analysis;
• Responding to support requests and user feedback;
• Compliance with legal obligations.

Legal basis: contract execution, legitimate interest, consent, legal obligation.

IV. How we use the data

Your data is not used for purposes beyond those stated and will not be shared with third parties without your explicit consent, except for:

• Essential service providers (hosting, infrastructure, payment processors);
• Technical partners (OpenAI, WhatsApp, Discord, and others);
• Public authorities, only in cases required by law.

Transfers outside the EU are made only with adequate safeguards, such as Standard Contractual Clauses.

V. How long do we retain the data?

• Account data: retained until the account is deleted or the applicable legal period ends;
• Conversation data: stored during active service usage or according to limitations of third-party platforms;
• Billing data: stored according to fiscal regulations (typically 5–10 years).

After these periods, data will be deleted or anonymized.

VI. Your Rights

In accordance with GDPR, you have the following rights:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object
• Right not to be subject to automated decisions

You may exercise these rights by contacting our DPO or via your account settings when applicable.

VII. Data Security

We apply technical and organizational security measures, including:

• Encryption of stored and transmitted data;
• Restricted access and authentication controls;
• Continuous monitoring and automated alerts;
• Incident response procedures.

VIII. Minors’ Data

BorgHive does not offer services to individuals under 16 years old. Accounts identified as belonging to minors will be terminated and associated data deleted.

IX. Contact and Data Protection Officer (DPO)

For questions or requests regarding your data, you can contact us at:

• Email: support@borghive.ai

If you believe your rights have been violated, you may also contact the National Supervisory Authority for Personal Data Processing.

X. GDPR Policy Changes

We reserve the right to update this Privacy & GDPR Policy at any time. Updates will be published on this page and, where necessary, communicated via email or platform notifications.

XI. Final Remarks

For additional details regarding data processing performed through external platforms such as WhatsApp, Discord, and others, please consult their respective GDPR policies.